لؤي ناصر جبر. Evaluation of the quality of banking service in the two branches of Al-Rafidain Bank / Al-Khadra and Al-Ma`rifa Bank: A comparative study. Iraqi Journal for Administrative Sciences, كربلاء، جمهورية العراق, v. 18, n. 74, p. 291–316, 2024. Disponível em: https://journals.uokerbala.edu.iq/index.php/ijas/article/view/1865. Acesso em: 3 apr. 2025.