عروبة رشيد علي. The effect of the dimensions of the banking service scale in determining the level of quality of banking service - a study in a sample of banks operating in Basra Governorate. Iraqi Journal for Administrative Sciences, كربلاء، جمهورية العراق, v. 9, n. 36, p. 226–236, 2025. Disponível em: https://journals.uokerbala.edu.iq/index.php/ijas/article/view/3097. Acesso em: 22 feb. 2025.