لؤي ناصر جبر. “Evaluation of the Quality of Banking Service in the Two Branches of Al-Rafidain Bank / Al-Khadra and Al-Ma`rifa Bank: A Comparative Study”. Iraqi Journal for Administrative Sciences, vol. 18, no. 74, June 2024, pp. 291-16, https://journals.uokerbala.edu.iq/index.php/ijas/article/view/1865.