It is the right of any author to send complaints about procedures, policies or actions of the Journal’s editorial staff. We are more welcome to receive complaints because they give us an great opportunity and a spur for improving our work in the Journal. We will follow up the complaints as soon as in a quick way and a polite and positive tone.
An author, reviewer or reader could have complaints or feel unhappiness about: Authorship issues, plagiarism issues, allegations of research errors and fraud, violations of copyright, research results misappropriation, research standards violations, unusual long review process, undisclosed conflicts of interest, reviewer bias or competitive harmful acts by reviewers, unfair comments or severe misjudgment on submitted manuscripts.
How to send your complaint
The best and quick way for the complainant to reach us is via email. The complainant must send us an email with full description and evidences to our email: firstname.lastname@example.org
Our policy to deal with complaints
Once the editorial office received a complaint, the editor will be informed to begin the investigation process that may take about 1-2 weeks. A meeting will be held about the complaints to discuss the collected information. The proper decision will be taken and the complaint will be informed by email.