Strategic thinking and its impact on quality of service banking Exploratory study of the views of a sample of bank managers Iraqi government and private in the provinces of Karbala - Babylon

Abstract

The research topic is concentrated on the relationship and impact between strategic thinking and the quality of banking service. The objective of this research to identify the elements of strategic thinking and its role in achieving the quality of banking service. The research was based on a range of sources and scientific literature which is concerned with the subject. The sample was selected from unintended government and private banks. Focused aspects of research to highlight the importance of the elements of strategic thinking and the adoption of Siebel and the development of abilities and skills managers of banks and their vision toward providing the best banking services to its customers. Avohdvt-resolution form was used and distributed (40) were private sector banks and the government. The most prominent results Aalbges that there are weaknesses and deficiencies in the use of modern techniques and the lack of financial support and Hsrenasr strategic thinking, however, the upper levels of the departments of banks, the fact that they operate in the same environment of Iraq and each of its goals in the provision of banking services. The researcher recommends the need to promote the concepts of strategic thinking to the managers to contribute to providing the best banking services to community service.