تقييم جودة الخدمات الطبية والعلاجية في المستشفيات العراقية : دراسة استطلاعية لاراء عينة من المرضى في مدينة كربلاء
الكلمات المفتاحية:
جودة الخدمات الطبيةالملخص
هدف البحث إلى تقييم كفاء الخدمات الطبية المقدمة للمرضى والمراجعين في مستشفيات مدينة كربلاء من خلال اعتماد استمارة استبيان وزعت على المرضى والمراجعين بهدف استطلاع آراءهم . جودة الخدمة الطبية المقدمة للمرضى المراجعين في المستشفيات الحكومية في كربلاء . إذ استخدم البحث مقياسا جاهزا مكون من ستة عناصر هي خدمات الاستعلامات ، والخدمات التمريضية ، وخدمات الأطعمة ، وخدمات الأطباء ، والخدمات الفندقية ، والخدمات المساندة) . توصل البحث إلى استنتاجات عدة كان من أهمها ضعف جودة الخدمات الطبية والعلاجية وعدم ارتقائها إلى مستوى طموح المرضى والمراجعين بشكل عام في المستشفيات عينة البحث ، وقد اقترح البحث توصيات عدة كان من أهمها ضرورة تحسين جودة الطواقم الطبية والإدارية العاملة في المستشفيات فضلا عن توفير البنى التحتية والأجهزة والمستلزمات العلاجية والخدمية لتحسين جودة الأداء وتطويره .
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