Assessment of the Satisfaction of Pregnant Women with Antenatal Care Services in Primary Health Care Centers in Karbala Province

Abstract

Background: Antenatal care (ANC) is the care that the pregnant woman receives from health professionals during the pregnancy. This care was given while pregnancy occurred to make sure the pregnant and her baby were in good health. Patients’ use of health care is affected by the quality of care. Pregnants who are not satisfied with their providers may be less likely to continue with treatment. The study aimed to assess the satisfaction of pregnant women with ANC services in Primary Health Care Centers (PHCC) in Karbala province.

Methods: A descriptive study was conducted from January to October 2023 to assess the satisfaction of pregnant women with ANC services in Karbala province. The sample consisted of 400 women randomly selected from four (PHCCs) that provide antenatal daily care services.

Results: The results showed that 87.25% of the pregnant women were satisfied, whereas 12.75% were unsatisfied. The results concluded that there was a significant difference in satisfaction levels between the four PHCCs (p<0.001). Regarding education, pregnant women with college and higher education satisfaction levels to other educational levels (p=0.008). Also, pregnant women in rural residences had a higher satisfaction level in comparison to urban or slum areas (p<0.001).

Conclusion: Most of the pregnant women were satisfied with the ANC services in Karbala province.